A. You can return anything within 30 days for a full refund, less any applicable shipping and handling, if you are not satisfied. Simply give us a call so that we can get the proper paper work going. All equipment must be in new condition and in their original packaging. Please remember to include your name, address, and phone number.

A. Simply fax, mail, or email a request for cancellation. Unlike many providers, we do not require a long term contract. You can cancel at any time with 30 days notice. If you are leasing the equipment, we will then remove your equipment or have you send it back to us within 10 days of monitoring service cancellation.

A. Our experience tells us that there usually is initial resistance by the senior(s). They may feel “monitored” or that their privacy is invaded or that such a system means that they are no longer independent. All of the above are NOT true. What we have found to be effective is to communicate that this system really benefits you, the caregiver, so that you can have peace of mind and be sure that you or somebody else will always be there for them. As for the issue of “invasion of privacy”, the systems are no more invasive than a home security system – there are no cameras or microphones. The system is not “doing anything” and doesn’t know what is happening in the house. All it does is “sense” pre-specified types of actual or potential emergency.

A. We understand that there is a “hassle” factor to having to constantly wear the call button. Our experience suggests the following as an effective solution: Place additional call buttons around the house, using the mounting brackets provided. We suggest placing one in the bathroom, the bedroom, the hallway between the bedroom and bathroom, the kitchen, at the foot of the stairs, and in the garage. Place them low to the ground and in easy to reach locations (not inside cabinets, for example) The GE CareGard can accommodate up to 24 call buttons.

A. Absolutely. We can bill you or we can automatically withdraw the monthly charge from your checking account or automatically debit your credit card. All of our customer information is fully secured – online and offline. Automatic debits and withdrawals happen on the 28th day of the month (or the following Monday, if the 28th falls on a weekend day) for the next month’s service.

A. Yes, the button is water resistant at 3 feet for 30 minutes, which means you can wear it in the shower and tub. It is not designed for prolonged submersion in water deeper than 3 feet so don’t wear it swimming.

A. None of the systems we offer require technical training to install, as there is no wiring. However, they do require knowledgeable programming so that they “sense” what you want them to sense, i.e. potential emergencies. That is why we provide in-home or phone installation and preprogramming so that we can be sure that the system is optimal to meet your needs. The medication dispensers are all also very easy to install – literally plug it in, fill the slots with the right medications, and leave it on. The programming is very intuitive but we could also preprogram them for you as well.

A. There is no active maintenance required on the user’s part. As part of our customer service, we have arranged for the monitoring center to automatically do a system check bi-weekly to ensure that signals are clear and that everything is functioning. Most other providers require the user to “call in or check in” with the monitoring station while others only do automatic system checks once a month. The two most important things to NOT do are 1) Do not plug any system into an electrical strip that can be turned on or off because the strip can be accidentally turned off. 2) Do not plug them into an outlet that is controlled by a wall switch for the same reason. While all the systems have backup battery power and a “low battery” alert to the monitoring station, it’s safer to always have the power on. This is particularly true if you choose the Family Call option.

A. Yes. All of our systems have a battery back-up feature which allows it to work without power for varying amounts of time. They also have “low battery” alerts to the user and, if they are monitored through a monitoring station, will send an alert to the station that the power is off. One of the help advisors will then call the user to let them know that the power is off. If the user cannot be reached, he/she will then call the people on the Call List.

A. The “panel” is the unit that is attached to the phone and acts as the speaker phone and receiver for the pendant and sensor signals. It should be located centrally so it can be heard throughout the home. It should be convenient for the person using it to access it and should be near a standard electrical outlet and phone jack. The medication dispensers should be centrally located as well so that you can hear the reminders from anywhere in the house.

A. Yes, all the systems are highly portable. We do suggest that you give us a call so that we can update your records and, if needed, provide in-home or phone installation and re-programming.

A. Not to worry. Unlike a home security system, the friendly help advisors at the monitoring service do not mind hearing from you. Simply let them know that it was a false alarm.

A. Simply provide your new information to us by calling, emailing, faxing, or mailing the changes. We will do the rest.

A. You can update it online. Simply log in to our secure database with your user name and password and make the changes. It will update automatically. If you’d like, we can update it for you. Simply fax or email us the new information.

A. Go to the Customer Log In section and follow the instructions on how to retrieve your email. We will email you your user name and password.

A. No. Call us as often as you need. However, we do reserve the right to change our policies for all customers with 30 days notice.